Author: Stefi Mar

American Airlines Faces Intense Scrutiny Over Customer Service and Discrimination Allegations

American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of its operational policies. An incident on Jan. 17 involving passenger S.L. Brown, whose trip from New York’s JFK to Saint Marteen was abruptly canceled, again exposed these problems.

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