AARP Pushes Back as Social Security Administration Slashes Services and Staff
The Social Security Administration (SSA) is moving forward with a sweeping overhaul of its operations, including plans to slash its workforce by 12 percent, shut down six regional field offices, and eliminate key phone services—changes that have sparked fierce opposition from AARP and alarmed millions of older Americans. Beginning March 31, the SSA will require that individuals applying for or managing their Social Security benefits confirm their identity online or in person at a local office, effectively ending the ability to complete specific critical tasks by phone.
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